Reference

sma777 Legal Rules For Your Account

sma777 Legal pages set out how account access, wallet records, personal data and policy requests work for Indonesia.

Account termsData requestsLocal-law accessPolicy contact
sma777 sma777 Legal Rules For Your Account
POLICY HELP ROUTES

Contact sma777 About Legal Questions

A clear contact route matters when a Legal question affects your account or wallet record.

Account access Use the account-help route when phone verification, sign-in status or a Legal access question blocks your account. We use the registered details to locate the correct record.
Wallet records For DANA, OVO, GoPay, QRIS or bank-transfer records, send the payment reference through the cashier support path. We can check the receipt status linked to your account.
Data requests Ask through support when you need a copy, correction or deletion request assessed. State the exact record concerned so we can apply the Legal process to the right account.
DATA HANDLING DETAILS

How We Apply Legal Controls

Legal controls are part of the account flow, not a separate promise added after payment activity.

Account data

We use your registered phone detail and account activity to connect access requests with the correct record. Phone verification may be required before account changes are processed.

Payment matching

A DANA, OVO, GoPay, QRIS, bank-transfer or virtual-account reference helps us match a cashier record. Send only the receipt details needed for that Legal check.

Cookie controls

Cookies can support sign-in continuity and security checks on your device. You can manage browser cookie settings, though changing them may affect account access steps.

Account security

Keep your phone access private and never share a verification code. If sign-in activity looks unfamiliar, contact the account-help route before changing wallet or profile details.

Record retention

We retain account, payment and support records for operational, dispute or legal needs. Retention length can depend on the record type and the applicable local requirement.

Change requests

To request a correction, access copy or deletion assessment, identify the account record and send the request through support. We may confirm ownership before taking action.

What Indonesia Accounts Should Know

These Legal answers focus on the questions you may have before opening an account or asking us to change a record. We explain the local-law wording, phone verification, payment references, cookies, retention and contact process in plain English. If your situation is not covered, use the support route with the smallest amount of account detail needed to identify your request.

It means access depends on local law and your account meeting the applicable conditions. Where local law permits, you may continue after reading the terms and completing any requested phone verification.

Phone verification helps connect the account to the registered contact detail and supports account security. We may request it before account access or before processing a profile and wallet-related change.

Yes. Send a clear correction request through support, identify the affected account record and provide the accurate replacement detail. We may confirm ownership before changing the stored record.

DANA and QRIS references may be used to match a cashier record to your account. Keep the receipt reference available, because support may need it when checking a payment status or correction request.

Retention depends on the record and the operational, dispute or legal need connected to it. Account, payment and support records may therefore follow different retention periods.

You can ask support for an access copy assessment. Include the registered account detail and the types of records requested, while leaving out your password and any verification code.

Start with the account-help route and describe the access step that failed. Add the relevant policy wording or payment reference if applicable, and we will direct the matter to the appropriate support path.